Refund policy

Returns & Refunds Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • All original tags and packaging must be included
  • Proof of purchase (order confirmation or receipt) is required

To start a return, please contact us at contact@olytrend.co.uk. Returns sent without prior approval will not be accepted.

Once your return request is approved, we will provide return instructions, including where to send your item.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at contact@olytrend.co.uk so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Gift cards
  • Personalized or custom-made products
  • Personal care or hygiene products once opened
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original item and place a new order once your return is approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must:

  • Be unused and unworn
  • Include original packaging and tags
  • Include proof of purchase

This applies in addition to our standard 30-day return policy.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method
  • Processing time: up to 10 business days
  • Your bank or card issuer may require additional time to post the refund

If 15 business days have passed since approval and you have not received your refund, please contact contact@olytrend.co.uk.

Store Information

Business Name: OLYTREND
Email: contact@olytrend.co.uk
Phone: +44 7490 349216

Address:
Room D5, 5th Floor
King Yip Factory Building
59 King Yip Street
Kwun Tong, Hong Kong

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday & Sunday: Closed
We aim to respond within 1–2 business days.